Most anyone who knows me is well-aware of my love for United Parcel Service. Usually, you are better off driving to pick something up than have it delivered by these guys.
So today, UPS comes by to deliver my order from American Notary Suppply. I recently formed two new corporations and thus ordered two new Corporate Seals. They were supposed to be delivered yesterday – on Friday. So when I heard the knock at the door at around 4 PM – I was not at all surprised. When I got to the door, I was surprised to see a little note hanging on my door indicating that they were “trying to deliver” a box but no one was home and the parcel was signature required so it could not be left at the door step.
It was a maximum of 30 seconds from the time of the knock to the time I opened the door. But the UPS guy was already gone. I could hear the truck roaring out of our driveway and I thought about chasing after it, then I noticed how it was 107° F here and decided against it. He must have had the note all ready to go and used a stick to knock on the door from his truck.
So in the end, I am left with two choices: wait until Monday for them to deliver again what they should have delivered on Friday, or have it held and make the 40-mile trip up to the package center to retrive my package. Neither of which was very appealing. So I did the third option, and that was call Customer Disservice and unload my frustration on them. Of course, they would not make the driver come back and service the customer like he should have to begin with and despite the fact that they were “sorry for the inconvienence”, I’m still screwed. And UPS still sucks.
While DHL cannot follow instructions 9 time out of 10 and the post office always messes some aspect of a transaction up (usually the part about being nice to the customer at the window – thier clerks are so rude its not even funny) both are better options than UPS.
